At SARZEX, we take pride in the quality of our gym gear. Please read our refund policy carefully before making a purchase.
1. Strict Defect-Only Return Policy
We do not accept returns or issue refunds for change of mind, accidental purchases, or wrong items ordered by mistake.
Returns and refunds are only accepted if:
- The product arrives damaged, broken, or defective.
- There is a proven manufacturing issue with the item.
2. How to Report an Issue
If your product has a genuine issue or defect:
- You must contact us within 14 days of receiving your order.
- Please email us at sarzexofficial@gmail.com or message us on Instagram @sarzex with your order number and clear photos/videos showing the defect.
3. Inspection & Resolution
Once our team reviews your proof and confirms a genuine product defect, we will arrange a replacement or issue a full refund to your original payment method. Unauthorised returns sent back without prior approval will not be accepted.
4. Contact Us
For any questions regarding your order, reach out to us at sarzexofficial@gmail.com